Privacy Policy

Form & Grain (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website (including any subdomains), contact us, or use our kitchen and bathroom remodeling and design services. This policy is intended to comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable, the California Consumer Privacy Act (CCPA) as amended by the CPRA, and other U.S. federal and state privacy laws. By using our website or services, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following categories of personal information: (a) Identifiers, such as name, email address, telephone number, and mailing address when you submit a contact form, request an estimate, or communicate with us; (b) Commercial information, such as project details, property address, and payment-related information in connection with our services; (c) Internet or other electronic network activity, such as IP address, browser type, device type, pages visited, and referring URL when you browse our website; (d) Inferences drawn from the above, such as preferences for services or communication. We do not knowingly collect sensitive personal information (e.g., precise geolocation for tracking, health data) unless required for a specific service and with your consent. We do not sell your personal information.

2. How We Use Your Information

We use the information we collect to: provide, maintain, and improve our remodeling and design services; process estimates and contracts; communicate with you about your project and respond to inquiries; send administrative information, updates, and marketing communications where you have opted in or where permitted by law; analyze website usage to improve user experience and our services; comply with legal obligations and protect our rights; and prevent fraud and ensure security. We may use your information for additional purposes that are compatible with these purposes or as required or permitted by law.

3. Advertising and Google Services

Our website may use Google Analytics, Google Ads, and related advertising and analytics services. These services may collect information about your visits to our site and other sites to provide analytics and to show you relevant ads (including remarketing). Google may use cookies, pixels, and similar technologies as described in our Cookie Policy. You can control ad personalization and cookie settings via Google’s Ads Settings (adssettings.google.com) and via your browser. Our use of Google Ads and Analytics is designed to comply with Google’s policies, including the requirement to provide clear disclosure and, where required by law, obtain consent for advertising cookies and personalized advertising. We do not use sensitive categories for ad targeting. For more information, see Google’s Privacy Policy and Google Ads policies.

4. Sharing and Disclosure

We may share your personal information with: service providers who assist us with website hosting, analytics, advertising, payment processing, email delivery, or other operations, under contracts that require them to protect your information and use it only for the purposes we specify; professional advisers (e.g., lawyers, accountants) when necessary; and law enforcement or other authorities when required by law or to protect our rights. We do not sell or rent your personal information to third parties for their marketing purposes. In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the same privacy commitments.

5. Data Retention and Security

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to comply with legal, accounting, or reporting requirements. Project and contact information may be retained for several years after project completion for warranty, legal, and business purposes. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. No method of transmission over the Internet or electronic storage is completely secure; we cannot guarantee absolute security.

6. Your Rights (GDPR, CCPA/CPRA, and Other Laws)

Depending on your location, you may have the right to: access the personal information we hold about you; request correction of inaccurate data; request deletion of your personal information, subject to certain exceptions; object to or restrict certain processing; data portability; withdraw consent where processing is based on consent; and lodge a complaint with a supervisory authority (e.g., in the EU). California residents may have additional rights under the CCPA/CPRA, including the right to know, delete, correct, and limit use of sensitive personal information, and the right to non-discrimination. To exercise these rights, contact us at support@formandgrainltd.com or the address below. We will verify your identity and respond within the timeframes required by applicable law. You may designate an authorized agent to make requests on your behalf where permitted by law.

7. International Transfers

Our business is based in the United States. If you are located outside the U.S., your information may be transferred to and processed in the United States or other countries where our service providers operate. We take steps to ensure that such transfers are subject to appropriate safeguards as required by applicable law (e.g., standard contractual clauses under GDPR).

8. Children’s Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will take steps to delete such information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top indicates when the policy was last revised. Material changes will be communicated by posting the updated policy on our website and, where required by law, by additional notice or consent. We encourage you to review this policy periodically.

10. Contact Us

For privacy-related questions, to exercise your rights, or to contact our data protection contact, write to: Form & Grain, 4525 42nd Ave SW, Seattle, WA 98116, United States; email support@formandgrainltd.com; phone (866) 823-0079.